Master Hairdresser With 22 Years Experience: "I Tell Every Client With Thinning Hair The Same Thing"

This Hairdresser Kept a Secret Notebook on Her Clients' Hair Loss for 7 Years — What She Discovered in It Is Changing Everything | The Beauty Desk
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This Hairdresser Kept a Secret Notebook on Her Clients' Hair Loss for 7 Years — What She Discovered in It Is Changing Everything
By SARAH MITCHELL, HEALTH REPORTER
A Melbourne hairdresser documented over 400 cases of hair loss. When a childhood friend — now a trichologist — spotted the pattern in the data, they developed a formula that's now selling out across Australia.
N icole Ashworth has been cutting hair for 22 years.
She's good at it. Her clients love her. Some have been coming to her since she opened her first salon at 27.
But there's one part of the job that's been quietly destroying her for two decades.
"It's the conversation," Nicole tells me, her voice dropping. "You know the one. They sit down. They won't meet your eyes in the mirror. And then they say it: 'Can you do anything with… what's left?'"
She pauses.
"I've had women cry in my chair hundreds of times. Hundreds. And every single time, I had to stand there with my scissors and say something reassuring while knowing — honestly knowing — that nothing I could recommend would actually help them."
Nicole Ashworth (left) and Dr. Rachel Kessler in Nicole's Melbourne salon, where Nicole spent 22 years watching clients struggle with hair loss before deciding to do something about it.
For years, Nicole did what hairdressers do. She recommended the expensive shampoos. The volumizing sprays. The keratin treatments.
She sold them from her own shelves.
And she watched them fail. Every single time.
"I knew they didn't work," she admits. "Deep down, every hairdresser knows. We sell them because our clients are desperate and we want to give them SOMETHING. But I'd see them come back three months later and their hair would be the same. Or worse."
That guilt ate at her. Until she started doing something unusual.
THE NOTEBOOK
About seven years ago, Nicole started keeping a notebook.
Nothing fancy. A battered Moleskine she kept in her station drawer.
Every time a client came in with thinning hair, Nicole would jot down details. Their age. When the thinning started. What they'd tried. Whether they'd had children. Whether they were going through menopause. What medications they were on.
She photographed scalps — with permission — and taped the photos in.
Nicole's original notebook. After 7 years, it contained over 400 documented cases of client hair loss — enough data to reveal a pattern nobody in the industry was talking about.
After a few years, the notebook was thick with entries. Over 400 women documented.
And Nicole noticed something that made the hairs on the back of her neck stand up.
The women who'd tried the most products had the worst hair loss.
Not because the products caused it. But because every product on the market was treating the wrong thing — and while these women were busy coating, conditioning, and supplementing, the real problem underneath was getting worse.
Nicole didn't know what that real problem was. She's a hairdresser, not a scientist.
But she knew someone who might.
THE SCHOOL REUNION THAT CHANGED EVERYTHING
Nicole and Dr. Rachel Kessler grew up three doors apart on a quiet street in Melbourne .
They were inseparable at school. Did everything together. Then life happened — Nicole went to beauty college, Rachel went to university. They lost touch for nearly 20 years.
Then, at a school reunion in 2022, they found each other again.
Nicole (left) and Dr. Rachel Kessler at their class reunion in 2022 — the chance encounter that would change everything for both of them.
Rachel had spent her career in trichology research — the science of hair and scalp health. She'd worked with dermatology clinics across the country and published papers on hormonal hair loss in women.
Over a glass of wine, Nicole mentioned the notebook.
Rachel's face changed.
"She went completely still," Nicole remembers. "Then she said: 'Nicole, can I see it? Can I see the notebook?' I brought it to her the next day. She spread the photos across her kitchen table and just stared."
Dr. Rachel Kessler, trichologist and researcher, who identified the DHT pattern in Nicole's 7 years of salon data.
What Rachel saw in those 400+ cases confirmed something she'd suspected for years.
"Every single case showed the same pattern," Rachel explains. "The follicle damage was consistent. The progression was consistent. And it all pointed to one thing: DHT."
DHT. Dihydrotestosterone.
The hormone that was strangling Nicole's clients' hair follicles — and that not a single product on her shelves was designed to address.
'YOUR FOLLICLES ARE BEING STRANGLED'
Rachel explained it to Nicole over that kitchen table. And now, sitting in Nicole's salon, she explains it to me.
"DHT builds up around the hair follicle over time," Rachel says. "After pregnancy. During perimenopause. Through stress. Simply through ageing."
It wraps around the follicle like a weed strangling a plant.
It cuts off blood supply.
It starves the follicle of nutrients.
And slowly — strand by strand — your hair gets thinner, weaker, finer…
Until the follicle stops producing hair altogether.
How DHT strangles the hair follicle: cutting off blood supply, starving the root, and forcing the follicle into dormancy.
"This is why nothing Nicole was selling worked," Rachel continues. "Thickening shampoos coat the outside of the hair. That's like putting makeup on a dying plant. Biotin tablets get flushed through your digestive system before they reach the follicle. Scalp oils sit on the surface. None of them get to where the DHT is doing the damage."
Nicole shakes her head.
"Twenty years," she says quietly. "Twenty years I was handing women products that couldn't possibly work. Because the whole industry was looking at the wrong thing."
But Rachel told her something else that day. Something that changed everything.
The follicles aren't dead. In most cases, they're just dormant.
"They're starved, not gone," Rachel explains. "Clear the DHT, feed them again, and many of them will wake up. Even follicles that haven't produced a hair in years."
Nicole looked at her oldest friend across the kitchen table.
"Can we fix this?"
Rachel smiled. "I think we can."
THREE YEARS OF DEVELOPMENT
What followed was three years of development. Rachel brought the science. Nicole brought 400 documented cases and a salon full of willing volunteers.
They needed a formula that could do four things:
Block DHT at the follicle level — help stop the strangling at the source.
Help restore blood flow to starved follicles — turn the nutrient supply back on.
Strengthen the hair from root to tip — help rebuild what DHT had weakened.
Help reactivate dormant follicles — wake up the roots that had gone to sleep.
And it had to be a spray. Not a pill, not a cream. A spray that delivered ingredients directly to the scalp — bypassing the digestive system entirely.
"That was my big question," Nicole says. "I'd watched women take biotin tablets for years with no results. I kept saying to Rachel: 'Why are we sending nutrients on a tour of the entire body when the problem is right here on the scalp?' Turns out I was right."
The final formula uses four natural ingredients that work together:
The four natural actives in Roota — each selected for a specific role in clearing DHT and reactivating dormant follicles.
✔ Rosemary Extract — the natural DHT blocker. In a published clinical trial, high-potency rosemary extract delivered results comparable to 2% Minoxidil — without the itching, dryness or typical irritation.
✔ Ginseng Root — wakes up dormant follicles and extends the natural growth phase of each strand. Also boosts scalp circulation, so oxygen and nutrients reach the follicle exactly where it's needed.
✔ Copper Peptide (GHK-Cu) — modern peptide technology that re-enlarges shrunken follicles at the molecular leve…

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