L'Oréal's Supply Chain: A Model of Excellence

Operations & Industrial Excellence Across the Value Chain | L'Oréal Finance
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Homepage
Chairman’s message
CEO interview
Our fundamentals
Our Purpose
Strategy
Transformation
Governance
Ethics
People
Our brands
Global brands
Consumer Products
Luxe
Dermatological Beauty
Professional Products
Performance
Beauty market
Value creation
Financial performance
Environmental & social highlights
L’Oréal around the world
Leading the future of beauty
Research & Innovation and the new frontiers of beauty
Beauty Tech acceleration with AI
Operations: driving value chain excellence
Championing environmental & social progress
The Essentials - 2025 Annual Report
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Operations: driving value chain excellence
As the beauty backbone of the Group, Operations teams transform innovation into tangible beauty, with an unwavering commitment to quality, safety and performance. Our 22,800 employees worldwide design innovative packaging, source responsibly, manufacture with excellence and serve our customers with agility, in line with L’Oréal’s environmental and social ambitions.
Message from Antoine Vanlaeys
Highlights
FAQ
> 7 Bn 7 billion
products distributed globally
37
plants and 160 fulfillment centres worldwide
67
patents filled for packaging innovation
100%
renewable energy reached for all our operated sites and stores
Antoine Vanlaeys
Chief Operations Officer
"Powered by the expertise, agility and innovative spirit of our teams, Operations fuels growth and builds sustainable value. Working hand in hand with our partners, we anticipate new challenges and contribute to shaping the future of beauty."
Discover the highlights of 2025
Turning beauty desires into reality, at speed and scale
Discover how our global Operations teams step up to the challenges of an ever-evolving beauty market thanks to data, automation and AI.
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Decarbonisation: 100% renewable energy reached for all our sites and stores
Explore how Operations teams deliver on L'Oréal's commitment to climate action by decarbonising our activities and driving sustainability across our value chain.
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A human impact: advancing inclusion and ethical practices
L'Oréal Operations teams champion diversity and encourage responsible and inclusive practices with our suppliers.
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Packaging: where innovation, performance and sustainability meet
Learn how packaging innovation at L’Oréal aims to help beauty become both more sustainable and desirable, with reduced environmental impact.
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Turning beauty desires into reality, at speed and scale
L’Oréal Operations acts as the Group’s agile operational engine, continuously adapting for supply and demand, at speed and scale, in support of the Group’s 40 brands. Driven by a culture of operational excellence, our global footprint allows us to design, procure and manufacture products closer to our consumers, depending on the category, and ensure efficient, responsive distribution.
In 2025, we restructured dermocosmetic manufacturing for brands like La Roche-Posay and CeraVe into an interconnected global network, with new skincare lines for CeraVe now implemented in our Saint-Quentin plant in France. To cater for the growing fragrance market, we invested more than €60 million into our plant in Gauchy, doubling its production capacity. In the United States, the North Little Rock plant, which celebrated 50 years of continuous service, has become L’Oréal’s largest global colour cosmetics manufacturing facility.
Operational excellence is supported by data, technology and AI. Targeted AI applications, such as advanced visual monitoring systems in plants, and smart inventory planning tools enhance precision and efficiency. These advanced tools also bolster distribution capabilities. Our Suzhou Fulfillment Centre in China achieved a new record in 2025 by dispatching 157,000 parcels within 24 hours, demonstrating the impact of intelligent systems in high-volume logistics.
Decarbonisation: 100% renewable energy reached for all our sites and stores
Operations is a driving force for advancing L’Oréal for the Future sustainability commitments. A landmark achievement this year has been successfully reaching 100% renewable energy for all our operated sites and stores , fulfilling one of the Group’s core objectives. This significant milestone underscores L’Oréal’s unwavering commitment to fighting climate change and is a testament to strategic investments in renewable energy sources, robust energy conservation and efficiency measures across global operations.
Beyond our direct footprint, Operations plays a leading role in extending this ambition across the Group’s value chain. We actively engage and accompany our suppliers, offering support and expertise to help them accelerate their own decarbonisation trajectories and adopt more sustainable practices. We also have a strong, action-oriented supplier engagement programme with Spread the Green Vibes. In 2025, L’Oréal was named Supplier Engagement Leader by CDP for the seventh consecutive year, with over 50% of our strategic suppliers now SBTi approved. Our long-term commitments also directly contribute to reducing our carbon footprint, optimising resource preservation and pioneering sustainable production methods.
A human impact: advancing inclusion and ethical practices
Beyond products, L’Oréal Operations teams aim to bring positive impact to lives and livelihoods through diversity, equity and inclusion initiatives and responsible sourcing practices.
The diversity of our teams is a valuable asset driving the Group’s strong social and economic performance. Operations teams reflect this with a well-balanced gender workforce – 47% women and 53% men – representing 144 different nationalities. Internally, we continue to implement programmes promoting inclusion. The GLORIA programme in France has facilitated the professional integration of employees with autism spectrum disorders into three plants, as well as raising awareness among employees about disability issues.
Externally, our Inclusive Sourcing programme supports and encourages our suppliers in providing employment opportunities to individuals who are typically excluded from the labour market. In India for instance, L’Oréal supports women’s access to IT and supply chain roles through pilot projects, benefitting 15,000 people in 2025. Our ambition is to scale these programmes up to increase fair working conditions, human rights and ethical labour practices. Recognising the complexity of global supply chains, we actively engage with international coalitions such as the Fair Labor Association, of which L’Oréal has been a member since 2024. These partnerships allow us to collaborate on broader initiatives dedicated to promoting human rights, living wages, combatting child labour, and protecting workers from risks to their well-being across the value chain.
Packaging: where innovation, performance and sustainability meet
The Development and Packaging teams within Operations are pioneering solutions that prioritise the consumer experience through cutting-edge design and material science. Combining internal and external expertise, the teams leverage new materials, processing methods and artificial intelligence to design and develop smart packaging that ensures pr…

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